> For the complete documentation index, see [llms.txt](https://help.bioinsight.illumina.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.bioinsight.illumina.com/partek/partek-genomics-suite/installation-guide/installation-faqs.md). # Installation FAQs ## How do I configure Partek Genomics Suite to use an external hard drive or an alternate internal hard drive (SSD)? In Partek Genomics Suite: * Go to Edit > Preferences > File Locations * Set Temporary File Default Directory to a location on the alternate drive using Browse... * Click OK * Go to Tools > File Manager... * Set Default Library File Folder to a location on the alternate drive using Change... * Click OK Using a fast SSD hard drive for the Temporary File and Library File folders will improve the performance of Partek Genomics Suite. ## I receive a "Microsoft Visual C++2015 Redistributable Package failed" error message when trying to update Partek Genomics Suite to the latest version. What should I do? Continue with the installation by selecting "Yes" and proceed through the remaining prompts. ![](https://1384254481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJVEESmJAPppJ3ijFq5aR%2Fuploads%2Fgit-blob-d48e063b03a22cc2f81408788599fc6c106eb689%2Fimage2018-5-17%208_57_14.png?alt=media) ## Additional Assistance If you need additional assistance, please visit [our support page](http://www.partek.com/support) to submit a help ticket or find phone numbers for regional support. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.bioinsight.illumina.com/partek/partek-genomics-suite/installation-guide/installation-faqs.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.